FAQs
Placing Orders
Pickup / Delivery / Shipping
Difference between ShopRite Wines & Spirits and ShopRite
Pricing
Modifications / Cancellations / Returns
Placing Orders
Was my order received?
You will first get an automatic confirmation and receipt by email. We will then proceed to process the order. We will confirm all of the products you ordered are in stock before we charge your credit card. You will receive a second Order Status email notifying you know when your order is ready to be picked up, or when it has been scheduled for local delivery or Fedex shipping. You may view the status of your order at any time during the fulfillment process here: http://www.shopritewine.com/netstems/order-status/
How will you handle my order if an item isn’t in stock or you only have a limited supply?
First we will attempt to get more of the item from our supplier. If this is possible, yet time consuming, we will contact you to give you the option to wait or take another course of action. We will contact you to give you the option to replace it, fill the rest of your order without those items, or cancel the order altogether if we cannot get the item. In any case, you will not be charged for anything until you approve the continuation of your order.
I don’t see the wine or item I want on the website, is there any way you can get it?
Contact us and we’ll see what we can do! You may email us at info@shopritewine.com or for wine, spirits or beer orders call the store directly at 973-256-5551. Food related orders or planning a party, please call 973-637-8110.
Can my package with alcohol be left on the porch if no one is available to sign for my delivery?
No. When delivering alcohol, there must be an adult at least 21 years of age available to sign for the package with ID. NO exceptions. If there are only food items, we can make special arrangements. When delivering locally, we ask that you give us the day and time frame when you’ll be available. If a delivery attempt is made and no one is there to receive package, your order will be at one of our pickup locations or we can make an additional delivery attempt for an additional charge. With regards to shipping, there will be two more attempts made on consecutive business days if no one is available when a delivery is attempted,. Should delivery fail on all three attempts, the package will be held at your local FedEx location for several days for pick-up and soon after be returned. In order for the package(s) to be re-sent or shipped to a more convenient location such as a business, we must recharge you for shipping.
May I order wine to give as a gift? Is gift-wrapping an option, sending a card, etc?
Yes. In your shopping cart you’ll have the option to choose the order as a gift and request we include a gift card for free or you can choose to upgrade to gift-wrap and a special card for an additional fee. Items classified as gifts will let you enter a Gift Message right in the cart but you will also have the option to write something in our Comments/Gift Message section which is on the final checkout page.
I don’t have a computer. May I order over the phone?
Yes! For wine, spirits or beer orders call the store directly at 973-256-5551 or if you need help with a food order or planning a party, please call 973-637-8110.
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Pickup / Delivery / Shipping
Where do I pick-up my order?
Please visit our detailed Local Pickup information page.
http://www.shopritewine.com/customer-service/pickup-info.html
How long does it take for an order to be processed and ready for pickup?
Pickup orders are usually ready within 24 hours. If there are any issues with regards to vintage or availability, we will be sure to contact you right away. You may view the status of your order at:
http://www.shopritewine.com/netstems/order-status/
Where is your local delivery area?
Please visit our detailed Local Delivery information page.
http://www.shopritewine.com/customer-service/local-delivery-info.html
Do you have any minimums on orders for local delivery?
Yes. Tier 1 delivery areas are $100 minimum and Tier 2 delivery areas are $150 minimum. Please click here for details.
Which states do you ship WINE to?
Please visit our detailed Shipping information page.
http://www.shopritewine.com/customer-service/shipping-info.html
When can I expect my shipment?
As always, we make every effort to process your order as quickly as possible. Most orders ship within 24 hours out of our Little Falls, NJ location. FedEx Ground is our default shipping method. For orders being shipped to the East Coast, please allow 1-3 business days for delivery, for the Midwest please allow 3-5 business days and for the West Coast 5-7 business days.
Do you ship Spirits and/or Beers?
We ship spirits & beer bottles sized between 375-750ml to NJ Zip Codes ONLY. If you have any questions with regards to spirits & beer shipments, please e-mail info@shopritewine.com or call the wine store directly at 973-256-5551.
I need a Gift Basket shipped, do you do that?
At this time we do not ship any food items including Gift Baskets. If you have any questions with regards to food and gift basket items, please visit our Customer Service page for further information.
What is your summer wine shipping policy?
We do not ship wine when the weather either in our area or yours is over 80 degrees. We will hold the order until the weather gets better or we can make special arrangements with you.
Are shipments insured?
Yes.
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Difference between ShopRite Wines & Spirits and ShopRite
What is the difference between ShopRiteWine.com and ShopRite.com?
ShopRiteWine.com is the wine, spirits, beer, catering, entertaining & party planning website for ShopRite Wines & Spirits of Little Falls. It is its own individual entity and not associated with other ShopRite liquor stores. ShopRite.com and ShopRite From Home is the website for grocery shopping which is used by Shoprite of Little Falls (grocery store) and other ShopRite Supermarkets.
May I use my ShopRite Price Plus Card to receive discounts or get points towards promotions?
No. Your Price Plus Card is strictly linked with purchases at ShopRite of Little Falls or at Shoprite.com.
May I see my orders from ShopRite from Home account here?
No. ShopriteWine.com (Shoprite Wines & Spirits of Little Falls) is a different website with different products than ShopRite from Home (Shoprite of Little Falls). Please create a new account at ShopriteWine.com.
May I use manufacturer or ShopRite Coupons on ShopriteWine.com?
No. ShopriteWine.com will be putting offering unique digital coupon codes that you will be able to use towards your order.
Why do I see the same item on both websites (shopritewine.com & shoprite.com) at different prices?
There may be an instance where you might come across the same item offered at different pricing and that’s because each website will run different promotions at certain times. This is usually not the norm and we will make every effort to offer you the best price at all times.
I have a ShopRite Gift Card, may I use it at ShopRiteWine.com?
No. ShopriteWine.com and ShopRite.com are two different entities. Currently you may only use ShopRite Wine gift cards in the store only.
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Pricing
Are prices on the website the same as in-store or in ads?
We make every effort to ensure that our website reflects the prices that are being advertised in circulars and advertisements. In the event of a discrepancy, please contact us at info@shopritewine.com or call us at 973-256-5551.
Do you offer case or mixed-case discounts?
Yes! We offer a 20% discount on purchases of 12 bottles or more of 750ml wine that is currently not on sale. Wine that is already on sale may count toward your 12 bottles but are NOT eligible for further discount. If you would like to know about special promotions, coupons and deals, please sign up for our emails!
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Modifications / Cancellations / Returns
Can I change an order after it has been submitted?
Yes. Please reach out to us as soon as possible especially when it pertains to food. Please call the store direct at 973-256-5551 when it pertains to alcohol orders or our customer service line at 973-837-6610 when it pertains to food or other items.
How do I cancel an order?
You may only cancel a food order if it has not been prepared. You may cancel non-food orders any time before it has been delivered to you but you may be subject to a 15% restocking fee. Customer service is of the utmost importance to us and we will work with you to make sure you are happy.
What is your return policy?
We hope that we are providing you with outstanding service and great products but if you are not satisfied with your order for any reason, please contact us at 973-637-8110 or via email at info@shopritewine.com and we will try to rectify the problem as soon as possible. Please have your order number and order date ready.
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